Need help?
Frequently Asked Questions
About melrose on main
Melrose on Main is a boutique in Mount Horeb, WI offering women's clothing, jewelry, gifts, and home décor. We also carry fresh flowers and custom arrangements through Olson's Flowers, located right inside our shop.
We're located in Mount Horeb, Wisconsin. Stop by in-store or shop our full collection online anytime.
Yes! Olson's Flowers operates inside Melrose on Main, offering fresh bouquets, custom arrangements, and flowers for weddings and events, as well as everyday and holiday arrangements. Ask in-store or reach out to us for details on wedding and event florals or visit www.olsonsflowers.com for more information.
Yes, Olson's Flowers offers local delivery. Visit www.olsonsflowers.com for details on delivery areas and availability.
Ordering & Shipping
Orders are shipped via USPS or UPS. We process and ship orders each weekday in the order they're received, and do our best to get everything out as quickly as possible.
Yes. Once your shipping label is created, a tracking number will be emailed to you if you provided your email at checkout. If you don't see a tracking email, please double-check that your email address was entered correctly on your order.
Please double-check your shipping address before placing your order. Incorrect addresses may cause your parcel to be returned to us, and any return shipping fees will need to be covered by the customer.
We are not responsible for lost or damaged items, but please reach out to us at shop@melroseonmain.com if this happens — we're happy to help however we can.
Returns & Exchanges
Returns are accepted in-store within 14 days of purchase with a receipt. Merchandise must be unused and in original condition with tags intact. Refunds are issued to your original form of payment. No returns will be accepted after 14 days of purchase, and all sale items are final sale. No returns on Jellycat.
To start a return, email shop@melroseonmain.com with your order number. Returns are accepted within 14 days of the item being received (based on your tracking number), and items must be unused and in original condition. Refunds are issued within 14 days of us receiving your return. No returns on Jellycat.
Unfortunately, we're unable to cover shipping costs for returns. We can provide a return shipping label upon request, and that cost will be deducted from your refund total. Original shipping costs are also non-refundable.
Yes — all Jellycat items and all sale items are final sale and cannot be returned or exchanged.
Contact
Email us anytime at shop@melroseonmain.com. We're happy to help with orders, returns, flowers, or anything else — thank you for shopping with us!