Return Policy

Refund Policy

At Melrose on Main, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in original condition
• Include original packaging and tags (if applicable)
• Not be damaged due to misuse or improper handling

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Gift cards
• Jellycat

Return Method

Returns are accepted by mail only.

To start a return, please contact us at:

Email: shop@melroseonmain.com

Please include:

• Your order number
• Reason for the return
• Photos of the item (if damaged or defective)

Our team will provide the return instructions and the return shipping label.  

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is:
  •  Damaged
  • Defective
  • Incorrectly shipped
• Original shipping charges are non-refundable unless the return is caused by our error.

No Restocking Fees

We do not charge any restocking fees for returned items.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: shop@melroseonmain.com

Please provide:

• Your order number
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider

Please note:

• Shipping fees are non-refundable
• Refund timing may vary based on your financial institution

Exchanges

We currently only replace items if they are:

• Defective
• Damaged
• Incorrectly delivered
• Need a different size

If you need an exchange, please contact us at:  shop@melroseonmain.com

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

To request a cancellation, contact us immediately at: shop@melroseonmain.com

Once an order has shipped, it cannot be cancelled and must follow the standard return process.

Non-Returnable Situations

We may refuse returns if:

• The return request is made after the return window
• The item shows signs of use or damage caused by the customer
• The product is missing parts, accessories, or original packaging

Contact Information

Trade name:  Melrose on Main

Phone number:  608.437.3017

Email:  shop@melroseonmain.com

Address:  400 East Main Street, Mount Horeb, WI 53572